30-Day Money Back Guarantee!
Litbycc upholds the highest standard of quality for each of our products. We guarantee that the quality of all our merchandise will meet or exceed expectations. Every effort is made to ensure your merchandise is shipped in perfect condition. If for any reason you are not completely satisfied with your purchase, you may return any item in its original condition within 30 days of receipt and we will gladly provide a refund, replacement, or an exchange. All customized orders can be returned for full refund within 30 days of receipt.
To return or exchange an item, please follow these instructions:
Please contact us either by email or phone to receive the return instructions.
- If contacting by email:Please email Litbychrisc@gmail.com your order number and the request for a refund or an exchange. We will then email you Return Ticket ID and shipping instructions.
- If contacting by phone:Please have your order number ready and call us at 314-685-7840
If you prefer to exchange your item for another Litbycc product, please contact us. The item must be in its original condition and the exchange request made within 30 days of receipt of the item from Litbycc. After speaking with an Litbycc representative, you can place a new order on the website and send back the original order. You will be credited back a full refund as soon as the original item is received at Litbycc. Please note if a customer orders one item and exchanges it, there will be no restocking fee. If a customer orders more than one item , there will be a 15% restocking fee on all items except on the first one.
HOW LONG DOES IT TAKE TO RECEIVE A CREDIT FOR A RETURNED ITEM?
After we receive the returned item, it takes between 1 and 5 days to complete the return process. A refund or customer credit (for exchanges) will be issued within 1 to 5 business days. All refunds will be issued in the original form of payment. Please allow one monthly billing cycle for the credit to appear on your credit card statement.
The item MUST be received at Litbycc WITHIN THIRTY(30) DAYS from the date of receipt of the order from Litbycc. Any items received after (thirty) 30 days from the shipment date will not be accepted for refund. Each item must be returned in the same condition as it was sent, unworn and undamaged. Items that have been worn and damaged due to client negligence cannot be returned.